Orders are sold and processed by Polar Software, Inc., our online reseller and merchant of record. Polar charges your payment method, issues your receipt and handles sales tax, refunds and payment questions under the Polar Checkout Buyer Terms.
One automatic placement and routing run for the board you describe, with fabrication files (Gerber and drill files) for the board if the run passes our checks. The price is shown before you pay and is computed by our server from the board area. Sales tax, where it applies, is added at checkout.
If no board passes the checks, you are refunded the full amount automatically — you do not need to ask. The refund goes back to the payment method you used, through Polar.
We keep the description you submitted and the results for 7 days so you can download them, then delete them. We keep only a record of the order (state, price, time) after that. Payment details are handled by Polar and never reach us.
The fabrication files are generated automatically and checked by design-rule checks. Review them before you send them to a manufacturer; we are not responsible for manufacturing costs.